Since time is limited and there are lots of you, we'd like to focus questions/concerns mostly around:

-New Website - navigation + functionality <-- It's new. Let us know what doesn't work.
-Store <-- We hope to offer stuff for women.
-Membership <-- There's going to be ticket lotteries now.
-Merchandise <-- We might release a blu ray of some type.
-DEEP Magazine <-- It's being worked on. This takes time.
-Ten Club Single <-- It's being worked on. This takes time.
-Tour <-- Pearl Jam is coming to Europe and will probably tour in the future.

That was really productive ... here's what we learned:

<KellyCurtis> we have a dog in office named bently

stop hating you're basically a 10 club employee

stop hating you're basically a 10 club employee

I cant believe Pearl Jam hired a CFO. Arent they anti c-suite?

so he is the boss that is undercover and he is seeing how hard life is for TenClub employees?

The fact that you were forced to misspell "by" brought the whole thing down.

skitch might get the joke in my spelling of that word.

lol

OK, so if you watched the Pearl Jam website closely yesterday you were able to make it into the chat room to talk with Kelly Curtis from 4 to 5pm ET. Because time was short, Curtis asked that topics be limited to the following items:

• New Website - navigation + functionality
• Store
• Membership
• Merchandise
• DEEP Magazine
• Ten Club Single
• Tour

You can review the transcript here, but really, we weren't treated to any whoppers. Curtis asked for patience as they work on the new website. The only mention of the store and merchandise was that female Ten Club employees would like more women's clothing choices. Curtis confirmed that the Ten Club Single and DEEP Magazine are being worked on. He also confirmed that there will not be any more 2012 shows, but there will most likely be more shows in 2013 ("touring in 13... lots of us shows promise"). He also confirmed that Ed was feeling much better, but then again, we assumed as much since, at the time of the chat, Ed was 24 hours from taking the stage in Manchester, and no one had cancelled the show.

It is not really clear why Pearl Jam decided to have Curtis chat with the fans. There was really no new news, and to be honest, Curtis takes on a very defensive tone when facing an onslaught of fan questions ("touring is hard for this band.. we average 36 shows a year" or "if the band played many more than they do... then you would not get a unique show" or "jay z asked.. we said yes"). We could forgive that since, he recently found out that an employee had relieved him of over $500,000.

In this format, it's also unclear which questions he's answering. For example, he promised a future "blue ray deluxe package sometime soon," but what will be on that blu-ray? One would hope he was talking about the PJ20 Festival, but he also said, "no bootleg plan for pj 20 yet." Is Curtis really filming for Undercover Boss? Is Ed?

We really appreciate the band's efforts to say in touch with fans, but we can't help thinking that fans might feel heard more if the forum moderators compiled a short list of common or interesting questions for Curtis to answer with carefully drafted answers. Or maybe we're just bitter because we still miss the All Encompassing Trip.

Whichever it is, we're glad that the band is trying something. Thanks. Please don't stop. In the meantime, we'll see you on the road.


P.S. - Say "hi" to Bently.

Alright, I went on the record with my opinion.



http://www.theskyiscrape.com/2012/06/li ... urtis.html

Hey Fans,

Ten Club has started a new forum post to cultivate more member feedback. The purpose of this thread is for fans to extend their voice by posting their questions comments and concerns related to the band, the fan club, and other such PJ related topics. The member responses will be used for internal consideration related to policies, practices, as well as an informative platform for band and management to consider addressing through various print and online forums.

Appropriate Topics: Band trivia, the past, present, and future of the music industry, fan club policies and procedures, merchandising, technical recording or gear related factoids, etc. Get creative!

Please do not use this thread for time sensitive questions, personal conversations and customer service related questions. If you have a personal question related to your membership account, a site related technical issue, or merchandise order, please reference our “Help” link here:http://pearljam.com/help
or the FAQ link here: http://pearljam.com/faq or email the appropriate department.

Deadline: There is no deadline. This will be an ongoing thread.

Enjoy!

10c

I love how the top 2 on the list of acceptable topics are completely asinine.