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Connected with Trenton. Your reference number for this chat session is 319304.
Thank you for contacting Vonage Chat, my name is Trenton, and I will be more than happy to address any questions that you have today regarding the sign up process or Vonage services.
Visitor: good afternoon, i am looking at prices for services i am in need of. i need 2 phones lines and a fax line. while the place we are going to move into does not have internet hooked up just yet, they will
Trenton: Okay, is this a business inquiry?
Visitor: its for home use in a home office
Trenton: Okay, which calling plans will you want for the voice lines?
Visitor: i would like unlimited local and long distance for all three lines
Trenton: Okay, if it's for home use that'll be $25.99 per month per line. For the first 3 months, you'll get each line at a rate of $14.99 per month.
Trenton: Taxes and fees are not included in this cost.
Visitor: can you tell me what the taxes adn fees would be?
Trenton: I can get you an estimate. What is your ZIP code?
Visitor: 16505
Trenton: Okay, one moment please.
Visitor: thank you
Trenton: Estimated Monthly Service Charge (After 3 month promotional period) Monthly Service Charge $25.99 Emergency 911 and Information Services Fee $1.99 Federal Program Fee $2.85 Regulatory, Compliance and Intellectual Property Fee $1.99 Sales Tax $2.97 -------------------------------------------------------------------------------- Total $35.79
Trenton: This is the est. total for the first line.
Trenton: Each additional line will be (est.) $31.88/month each.
Visitor: so it is 35 extra, or 35 total per line?
Trenton: $35 is the total for the line.
Trenton: That includes your monthly service fee.
Visitor: and also, if we were to move to a office if the business expands, what would the pricing be for the same services?
Trenton: Unfortunately this is, as stated above, a plan for residential use. I previously asked if this was a business inquiry.
Visitor: it will be in a home setting, but if the business booms, we would in all liklihood move then to an established office space
Visitor: this will be from a persons home they are going to work from at first
Trenton: Okay, please read section 5.4 of our Terms of Service.
Trenton: I just want you to be aware of this term before continuing.
Visitor: that is fine. all i am doing is getting pricing for a residental home that a person will work out of and if the buisness takes off i would like to know the differential in the pricing
Trenton: Okay, you should be fine. I just have to inform you of that, my friend.
Trenton: Please understand, I'm just doing my job so I don't get fired! *smile*
Visitor: no problem. like i said, i am just in the gathering stage of prices, so i am covering all the bases, that is all
Trenton: Okay, great. I'd love to be your connection at Vonage. If you ever have any sales-related questions, you can always chat back in and ask for Me.
Trenton: My name is Trent Johnson.
Visitor: so what is the pricing if we go to a business plan, with two phones and a fax line?
Trenton: $94.98 per month total before taxes and fees.
Trenton: Probably $110/month after taxes and fees.
Visitor: and that is 2 phone lines and 1 fax line?
Trenton: Yes, that is correct.
Trenton: That is two Premium Unlimited voice lines and one dedicated faxing line.
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